Administrator's and User's Guide for SFM HP-UX 11i v1 December 2006

5 Troubleshooting SFM
This chapter describes how to troubleshoot SFM providers and EVWEB. This chapter addresses
the following topics:
• “Troubleshooting Instance Providers” (page 67)
• “Troubleshooting Indication Providers” (page 69)
• “Troubleshooting EVWEB” (page 72)
Troubleshooting Instance Providers
This section describes techniques for troubleshooting instance providers, such as the CPU Instance
Provider, Memory Instance Provider, Filter Metadata (FMD) Provider, and Environmental
Providers.
Problem
The serial number and part number property of memory modules, or bulk power supplies are
not available.
Cause
Either or both of the following can be the cause of this problem:
• These properties are not supported on the system.
• The provider is not configured properly.
Solution
Complete the following steps to check whether the part number and serial number are supported
on the given system, and whether the provider is configured properly:
1. Enter the following command at the HP-UX prompt:
# mstm
2. Select System in the product list.
3. Click Tools –> Information –> Run.
If the name of the property is displayed in the output, the property is supported.
NOTE: Not all properties are supported on every supported system.
Problem
Requests for instances do not return any value.
Cause 1
The Common Information Model Object Manager (CIMOM) is not running.
Solution
Enter the following command at the HP-UX prompt:
# ps -eaf | grep cimserver
If the name cimserver is displayed in the output, the CIMOM is running properly. If cimserver
is not displayed in the output, stop the CIMOM by entering the following command at the HP-UX
prompt:
# cimserver -s
To restart the CIMOM, enter the following command at the HP-UX prompt:
# cimserver
Cause 2
The provider is not registered properly.
Troubleshooting Instance Providers 67