A Guide to Migrate Hardware Diagnostics from EMS to WBEM-Based Solution

4 Support and other resources

Contacting HP

Before you contact HP

Be sure to have the following information available before you call contact HP:

• Technical support registration number (if applicable)

• Product identification number

• Applicable error message

• Third-party hardware or software

• Operating system type and revision level

HP contact information

For HP technical support:

• In the United States, for contact options see the Contact HP United States webpage (http://

welcome.hp.com/country/us/en/contact_us.html).

To contact HP by phone:

◦ Call 1-800-HP-INVENT (1-800-334-5144). This service is available 24 hours a day, 7

days a week. For continuous quality improvement, calls may be recorded or monitored.

◦ If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more

information about Care Packs, see the HP website (http://www.hp.com/hps).

◦ In other locations, see the Contact HP worldwide (in English) web page (http://

welcome.hp.com/country/us/).

Documentation feedback

HP welcomes your feedback. To make comments and suggestions about product documentation,

send a message to diag_lp@presskit.rsn.hp.com.

Include the document title, manufacturing part number, and any comment, error found, or suggestion

for improvement you have concerning this document. Also, include what we did right, so we can

incorporate it into other documents. All submissions become the property of HP.

Documentation Reference

To successfully migrate from EMS & STM based to WBEM-based hardware monitoring solution

and to start using SFM, you must understand the detailed product features and operation of SFM

on HP-UX. SFM and OnlineDiag documentation such as administrator's guide, release notes,

product data sheets, event descriptions, and white paper is available on the Diagnostics website

at www.hp.com/go/hpux-diagnostics-docs. For detailed procedure on how to set up, install, and

configure SFM, see System Fault Management Administrator's and User's Guide.

For product enhancements and defect fixes, see the product specific release notes.

For information about the HP SMH application, see the HP SMH release notes and administrator's

guide at www.hp.com/go/smh-docs.