Software Distributor Administration Guide (March 2009)

Table Of Contents
A Command Options.................................................................................................................299
A.1 Changing Command Options....................................................................................299
A.2 Options Listed Alphabetically...................................................................................300
B Troubleshooting......................................................................................................................331
B.1 Error Logging .............................................................................................................331
B.1.1 Error Messages ...................................................................................................331
B.1.2 Warning Messages .............................................................................................332
B.1.3 Notes ..................................................................................................................332
B.2 Common Problems ....................................................................................................332
B.2.1 Cannot Contact Target Host’s Daemon or Agent ..............................................333
B.2.2 GUI Won’t Start or Missing Support Files..........................................................334
B.2.3 Access To An Object Is Denied ..........................................................................335
B.2.3.1 The Effects of ACL Modifications...............................................................336
B.2.3.2 Do Not Modify ACL Files Without swacl..................................................336
B.2.3.3 Inter-host Secrets.........................................................................................336
B.2.3.4 Working With Depot Images......................................................................336
B.2.4 Slow Network Performance ...............................................................................337
B.2.5 Connection Timeouts and Other WAN Problems .............................................338
B.2.6 Disk Space Analysis Is Incorrect ........................................................................339
B.2.7 Packager Fails .....................................................................................................339
B.2.8 Command Logfile Grows Too Large..................................................................339
B.2.9 Daemon Logfile Is Too Long...............................................................................340
B.2.10 Cannot Read a Tape Depot ...............................................................................340
B.2.11 Installation Fails ...............................................................................................340
B.2.12 swinstall or swremove Fails With a Lock Error................................................341
C Replacing or Updating SD-UX.................................................................................................343
C.1 Re-installing SD-UX ...................................................................................................343
C.1.1 Prerequisites ......................................................................................................343
C.1.2 Using install-sd...................................................................................................344
C.2 Replacing an Unusable Version of SD-UX.................................................................344
C.3 Installing a Newer Version of SD-UX.........................................................................345
D Software Distributor Files and File System Structure ...................................................................347
D.1 Agent File System Structure ......................................................................................347
D.2 Software Distributor Controller File System Structure .............................................348
D.3 Installed Products Database ......................................................................................349
Glossary...................................................................................................................................351
Index........................................................................................................................................363
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