HP-UX SNAplus2 Diagnostics Guide

Resolving Common Problems
Reporting Problems to Support Personnel
Chapter 2 59
In addition to the configuration files, support may ask
for the style files for the following programs:
• The 3270 emulation program
Refer to the HP-UX SNAplus2 3270/3179G Users
Guide for more information about determining
which style file you are using.
• The RJE workstation program
Refer to the HP-UX SNAplus2 RJE Users Guide for
more information about determining which style file
you are using.
Software Version Information
If a problem cannot be resolved locally, your support
team needs to know exactly what level of code is
running on your machine. Use the appropriate HP-UX
utility to display the overall version of the software
package. All SNAplus2 code contains “tags” that
identify the precisecode level. Use the snapwhat utility
to extract this information. If a third party application
has been linked with a static library, then the version
of the library used can be determined by using
snapwhat.snapwhat
To obtain version information about files, type the
following on the command line:
snapwhat <filename>
where <filename> represents the file or files for which
you need version information.
For example, to obtain version information about:
• the static libraries used by a local directory file
named my_appl, type the following on the command
line:
snapwhat my_appl
• sna* executables installed on the local directory,
type the following on the command line:
snapwhat sna*