HP-UX SNAplus2 Diagnostics Guide

Resolving Common Problems
Reporting Problems to Support Personnel
Chapter 258
changes have occurred since it stopped working?
• The numbers of any logs that are related to the problem.
In addition to the information provided in the readme file, see “Other
Information to Provide to Support Personnel”.
Other Information to Provide to Support Personnel
In addition to the readme file, gather the following information so that
you can make it available to support personnel.
Program Error Messages
If you have a problem that you cannot solve after
reviewing the program error messages, do the
following:
Step 1. Note the message displayed on the screen.
Step 2. Save the log files (see “Changing the Names and Locations of Log Files”).
Error Log and Trace File Information
Provide the files that you were using as the error and
audit log files when the error occurred (normally
/var/opt/sna/sna.err and /var/opt/sna/sna.aud.
If you were running with tracing enabled, also provide
the trace files.
If you were running SNAplus2 with audit or exception
logging disabled, attempt to reproduce the problem
with all categories of logging enabled. If you can do
this, provide the new log files (including all message
categories).
System Configuration Information
If your support team asks for your configuration
information, send them the following files:
• sna_node.cfg file, which stores node configuration
information.
• sna_domn.cfg file, which stores domain
configuration information.
Style Files