HP-UX SNAplus2 Diagnostics Guide

Resolving Common Problems
Resolving Specific Problems
Chapter 2 53
define_cpic_side_info command or APPCLLU environment variable)
and TP name (APPCTPN), or use the default LU pool and TP name.
Step 9. If the application ran on a previous version of the SNA software, refer to
the HP-UX SNAplus2 Upgrade Guide.
Resolving LUA Problems
For LUA, do the following to determine why the application is not
working:
Step 1. Check that the application is correctly installed and that you have
permission to run it.
Step 2. Use one of the following methods to ensure that the application is
running:
• If you are using the Motif administration program, zoom on the LU,
and the application should be displayed.
• If you are using the command-line administration program, issue the
snapadmin query_lu_0_to_3, and check that the
appl_conn_active parameter is set to YES.
• You can also use the HP-UXps utility. See “Other Information to
Provide to Support Personnel”, for information about using the ps
utility.
Step 3. Check that the application is using the correct LU.
Step 4. Check that the host link is active.
Step 5. Ensure that the host activates the relevant LU.
Resolving HLLAPI Problems
For HLLAPI applications, do the following to determine why the
application is not working:
Step 1. Observe the behavior of the application by running 3270 in the
foreground.
Step 2. Check the session ID used by the application has been configured in the
3270 style file.
Step 3. Observe whether there are any changes on the host screen, such as