HP-UX SNAplus2 Diagnostics Guide

Resolving Common Problems
Resolving Specific Problems
Chapter 2 45
Resolving Specific Problems
If the problem persists after you have completed all the basic checks
listed in “Basic Checks” then this section provides further guidance on
specific problems.
Continue your investigation by working through the sections that are
most relevant to your problem.
Resolving Problems with Programs That Use Motif
If a Motif SNAplus2 program (such as the Motif 3270 emulation
program, or the Motif administration program) fails to start then check
the following:
Step 1. Check that the Motif software (version 1.2 or later with X11R5 or later)
is installed on your system.
Step 2. Ensure that you are using a terminal with X-server support.
Step 3. Check that your X-server has the required fonts installed. (Error
messages will be produced if this is not the case.) Refer to HP-UX
SNAplus2 Installation for more information about installing fonts.
Step 4. Check that address of your X-Server is configured on the X software on
the HP-UX system on which you are running the Motif administration
program. You can set this in either of the following ways:
• Set the DISPLAY environment variable. For example, if you are using
the Korn shell to connect to an X-Server whose TCP/IP name is
“my_PC”, type the following:
export DISPLAY=my_PC:0
• Specify the —d option when starting the Motif program. For example,
if you are starting the Motif administration program to connect to an
X-Server whose TCP/IP name is “my_PC”, type the following:
xsnapadmin -d my_PC:0
Step 5. Some X-Servers (such as servers running HP-UX) do not accept requests
by default. If the Motif program reports that it is unable to connect, then
you must configure it to accept requests. For example, if you are using
X-Server running HP-UX, type the following: