HP-UX SNAplus2 Diagnostics Guide

Overview of Problem Solving
Types of Diagnostic Information
Chapter 124
of a later problem message.
Common recommended actions include the following:
• Check the local SNAplus2 configuration and add, modify, or activate
resources. For more information, refer to the HP-UX SNAplus2
Administration Command Reference.
• Check the HP-UX computer's resources (such as memory, hard disk
space, or adapter cards). For more information, refer to your HP-UX
operating system documentation.
• Contact support personnel for the system with which SNAplus2 is
communicating to resolve configuration mismatches. For more
information, see “Types of Support Personnel”.
• Contact the developer of an application that uses the SNAplus2 APIs
if the application is making API calls that are not valid.
• Report the error condition to your SNAplus2 supplier if the Cause
type field indicates an internal error in the SNAplus2 software.
• Checking for logging information on the local system and on the
remote server.
If the logs contain less information than you expect, you may have
succinct logging enabled (succinct and verbose are the two modes
available). To recover the missing information, use the snaphelp utility
(see “Using snaphelp for Succinct Logging Messages”). For information
about enabling verbose logging, see “Choosing the Format of Logs”.
Introducing Tracing
SNAplus2 provides trace facilities to enable you to capture and obtain
information about the internal activities of SNAplus2while it is running.
This information can be helpful for diagnosing specific problems. For
example, if you suspect a DLC (data link control) problem, you can
activate line tracing for the specific DLC.
You can control the type and amount of trace data to be collected by
using either the Motif administration program or the command-line
administration program. Depending upon the type of tracing you
perform, your output is generated in either ASCII or binary format. Use
a text editor to view ASCII files. For binary data, use the snaptrcfmt
utility to convert binary files to text files. For more information, see
“Formatting Internal Binary Trace Output into Text Files”.