Patch Management User Guide for HP-UX 11.x Systems (762796-001, March 2014)
Table Of Contents
- Patch Management User Guide for HP-UX 11.x Systems
- Contents
- 1 HP secure development lifecycle
- 2 HP-UX patches and patch management
- 3 Quick start guide for patching HP-UX systems
- 4 HP-UX patch overview
- 5 Patch management overview
- Patch management life cycle
- HP service contracts
- Patch management and software change management strategies
- Establishing a software change management strategy
- Recommendations for software change management
- Consideration of HP patch rating
- Patch management and software depots
- Proactive patching strategy
- Reactive patching strategy
- Advanced topic: security patching strategy
- Advanced topic: scanning for security patches
- Testing the patches to be installed
- 6 What are standard HP-UX patch bundles?
- 7 Using the HP Support Center
- Obtaining an HPSC user account
- Useful pages on the HPSC
- Find individual patches
- Advanced topic: checking for special installation instructions
- Advanced topic: checking for all patch dependencies
- Standard patch bundles
- Custom patch bundles - run a patch assessment
- Support information digests
- Ask your peers in the forums
- Search knowledge base
- 8 Using software depots for patch management
- Common software distributor commands for patching
- Depot types
- Using depots
- Viewing depots
- Creating and adding to a directory depot
- Registering and unregistering directory depots
- Verifying directory depots
- Removing software from a directory depot
- Removing a directory depot
- Installing patches from a depot
- Custom patch bundles
- 9 Using HP-UX Software Assistant for patch management
- 10 Using Dynamic Root Disk for patch management
- 11 The Patch Assessment Tool
- 12 Support and other resources
- 13 Documentation Feedback
- A Patch usage models
- Glossary
- Index
12 Support and other resources
Contacting HP
Before you contact HP
Be sure to have the following information available before you contact HP:
• Technical support registration number (if applicable)
• Service agreement ID (SAID)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error message
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
• See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/
en/wwcontact_us.html).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage (http://
welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
◦ Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7
days a week. For continuous quality improvement, calls may be recorded or monitored.
◦ If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com/hps).
• In other locations, see the Contact HP worldwide (in English) webpage (http://
welcome.hp.com/country/us/en/wwcontact_us.html).
Subscription service
HP recommends you register your product at the Subscriber's Choice for Business website: http://
www.hp.com/united-states/subscribe/gateway
After registering, you will receive email notification of product enhancements, new driver versions,
firmware updates, and other product resources.
Related information
Documents
• HP-UX Software Assistant Administration Guide
• Dynamic Root Disk Administrator's Guide
• Ignite-UX Administration Guide
• Software Distributor Administration Guide
Contacting HP 95