Patch Management User Guide for HP-UX 11.x Systems (5900-3011, April 2013)
Table Of Contents
- Patch Management User Guide for HP-UX 11.x Systems
- Contents
- 1 HP-UX patches and patch management
- 2 Quick start guide for patching HP-UX systems
- 3 HP-UX patch overview
- 4 Patch management overview
- Patch management life cycle
- HP service contracts
- Patch management and software change management strategies
- Establishing a software change management strategy
- Recommendations for software change management
- Consideration of HP patch rating
- Patch management and software depots
- Proactive patching strategy
- Reactive patching strategy
- Advanced topic: security patching strategy
- Advanced topic: scanning for security patches
- Testing the patches to be installed
- 5 What are standard HP-UX patch bundles?
- 6 Using the HP Support Center
- Obtaining an HPSC user account
- Useful pages on the HPSC
- Find individual patches
- Advanced topic: checking for special installation instructions
- Advanced topic: checking for all patch dependencies
- Standard patch bundles
- Custom patch bundles - run a patch assessment
- Support information digests
- Ask your peers in the forums
- Search knowledge base
- 7 Using software depots for patch management
- Common software distributor commands for patching
- Depot types
- Using depots
- Viewing depots
- Creating and adding to a directory depot
- Registering and unregistering directory depots
- Verifying directory depots
- Removing software from a directory depot
- Removing a directory depot
- Installing patches from a depot
- Custom patch bundles
- 8 Using HP-UX Software Assistant for patch management
- 9 Using Dynamic Root Disk for patch management
- 10 The Patch Assessment Tool
- 11 Support and other resources
- A Patch usage models
- Glossary
- Index
11 Support and other resources
Contacting HP
Before you contact HP
Be sure to have the following information available before you contact HP:
• Technical support registration number (if applicable)
• Service agreement ID (SAID)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error message
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
• See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/
en/wwcontact_us.html).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage (http://
welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
◦ Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7
days a week. For continuous quality improvement, calls may be recorded or monitored.
◦ If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com/hps).
• In other locations, see the Contact HP worldwide (in English) webpage (http://
welcome.hp.com/country/us/en/wwcontact_us.html).
Subscription service
HP recommends you register your product at the Subscriber's Choice for Business website: http://
www.hp.com/united-states/subscribe/gateway
After registering, you will receive email notification of product enhancements, new driver versions,
firmware updates, and other product resources.
Documentation feedback
HP welcomes your feedback. To make comments and suggestions about product documentation,
send a message to http://www.hp.com/bizsupport/feedback/ww/webfeedback.html.
Include the document title and manufacturing part number. All submissions become the property
of HP.
94 Support and other resources