STM Online Help: xstm Online Help (graphical interface)

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Device listed as "Unknown" in map
The Map Log should indicate the cause of this problem, as well as what do about it.
You can determine if you have an old version of STM by checking the Release Notes at
/usr/sbin/stm/Rel_NOTES.STM.
HP personnel can file an SR, use product number B4708AA and product name STM.
NOTE: Be sure to include the information from the Map Log and ioscan -kf commands.
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Icon missing or blank
Consult the following for the information needed to determine the cause for a blank or missing icon:
XStm resource file
Map Log
prod_op_xref data file
Current Device Status
You can determine if you have an old version of STM by checking the Release Notes at
/usr/sbin/stm/Rel_NOTES.STM.
HP personnel can file an SR, use product number B4708AA and product name STM.
NOTE: Be sure to include the information from the Map Log, Current Device Status, prod_op_xref file, and XStm
resource file.
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Tools disabled
Consult the following for the information needed to determine the cause for an unavailable tool:
Current Device Status
System Activity Log
Current License Level
The message "Tool expected?" indicates that a particular tool should be available. Whether this is the case can be
ascertained during the process of installing a new tool.
Some tools (e.g., Expert Tools) require that you have a license to run them. If you do not have a license to run a
particular tool, or if it is not installed, you will not see it listed as an available tool. In this instance, you should
examine Current Device Status (Current Device Status), where you will find a listing of all licensed and non-licensed
tools for a specific device.
If necessary, install the license and try to run the tool again.