STM Online Help: mstm Online Help (menu interface)

ascertained during the process of installing a new tool.
Some tools (e.g., Expert Tools) require that you have a license to run them. If you do not have a license to
run a particular tool, or if it is not installed, you will not see it listed as an available tool. In this instance,
you should examine current device status (Curr Dev Status), where you will find a listing of all licensed
and non-licensed tools for a specific device.
If necessary, install the license and try to run the tool again. HP personnel can file an SR, use product
number B4708AA and product name STM.
NOTE: Be sure to include the information from the System Activity Log, prod_op_xref file, and Current
License Level.
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UI cannot connect to a system
One indication that you have encountered this situation is that an invalid user name or password error will
be displayed to you.
If "ping" works for the IP address, but not for the hostname, use the IP address.
When checking "uname -s" and "nslookup", ensure that the hostname portions match; for example,
"uname -s" returns "hprdstl6"
"nslookup" returns "hprdstl6.rose.hp.com"
In the following instances, you must make the system independent of the network and the nameserver:
When the nameserver is down
When there are hostname or IP address conflicts
When the system is not connected to the network
To do this, move the "/etc/resolv.conf" nameserver file, and create a local "/etc/hosts" file, which contains
the local hostname and IP address. This will allow you to override the nameserver, permitting the system
to run locally.
Consult the following (on the UUT) for the information needed to determine the cause of a failure to
connect to the UUT:
Syslog
Sys Act Log
Map Log
When running STM locally on a system which had a problem performing a remote connect, errors may be
displayed when STM attempts to perform a local connect: you may safely ignore these error messages.
You may have to restart "diagmond": you must be root in order to do so (STM Startup).
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Tool goes into HUNG state