STM Online Help: cstm Online Help (command-line interface)

For hardware problems, try the following:
1. Reset the device.
2. Reseat the cables.
3. Reboot the system.
4. Replace the device.
Report STM defects through an HP representative. HP personnel should use the CHART defect-tracking program with
the project name diag.stm.tools.hpux or diag.stm.ui.hpux.
Be sure to include the information from the Map Log and ioscan -kf commands.
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Device listed as "Unknown" in map
The MapLog should indicate the cause of this problem, as well as what do about it.
You can determine if you have an old version of STM by checking the Release Notes at
/usr/sbin/stm/Rel_NOTES.STM.
HP personnel can file an SR, use product number B4708AA and product name STM.
Be sure to include the information from the Map Log and ioscan -kf commands.
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Tools disabled
Consult the following for the information needed to determine the cause for an unavailable tool:
CurrDevStatus
SysActLog
DisplayLic
The message "Tool expected?" indicates that a particular tool should be available. Whether this is the case can be
determined by checking the Release Notes (/usr/sbin/stm/Rel_NOTES.STM). It can also be ascertained during the
process of installing a new tool.
Some tools (e.g., Expert Tools) require that you have a license to run them. If you do not have a license to run a
particular tool, or if it is not installed, you will not see it listed as an available tool. In this instance, you should
examine current device status (type "currdevstatus"); a listing of all licensed and non-licensed tools for a specific
device will be displayed.
If necessary, install the license and try to run the tool again.
HP personnel can file an SR, use product number B4708AA and product name STM.
Note: Be sure to include the information from the SysActLog, prod_op_xref file, CurrDevStatus, and DisplayLic.
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