HP-UX IPv6 Transport Administrator Guide HP-UX 11i v3 (5992-6426, May 2013)

If you have a service contract with HP, document the problem as a Service Request (SR)
and forward it to your HP representative. Include the following information where
applicable:
• A characterization of the problem. Describe the events and symptoms leading up
to the problem. Attempt to describe the source of the problem.
Your characterization should include: HP-UX commands; communication subsystem
commands; functionality of user programs; result codes and messages; and data
that can reproduce the problem.
• Obtain the version, update, and fix information for all software.
To determine the version of your HP-UX Operating System, execute the command:
uname -a >> /tmp/filename
This allows HP to determine if the problem is already known, and if the correct
software is installed at your site.
• Illustrate as clearly as possible the context of any message(s). Record all error
messages and numbers that appear at the user terminal and the system console.
• Prepare a listing of the HP-UX I/O configuration you are using for your HP
representative to further analyze.
• Try to determine the general area within the software where you think the problem
exists. Refer to the appropriate reference manual and follow the guidelines on
gathering information for that product.
• Document your interim, or “workaround,” solution. The cause of the problem can
sometimes be found by comparing the circumstances in which it occurs with the
circumstances in which it does not occur.
• Create copies of any Internet Services or HP-UX 11i v3 IPv6 for software link trace
files that were active when the problem occurred, for your HP representative to
further analyze.
• In the event of a system failure, obtain a full memory dump. If the directory
/var/adm/crash exists, the HP-UX utility /usr/sbin/savecore automatically
executes during reboot to save the memory dump. HP recommends that you create
the /var/adm/crash directory after successfully installing this product. Send the
output of your system failure memory dump to your HP representative.
• Prepare copies of the name service files such as /etc/hosts, etc/
nsswitch.conf,named.conf, resolv.conf, ip6poladdr.conf and
rtradvd.conf. Prepare a copy of the IPv6 configuration file
/etc/rc.config.d/netconf-ipv6.
• Verify the software:/usr/sbin/swverify > /tmp/swv-out
• Execute the display command of the lanadmin diagnostic on the LAN interface
and record the output.
Contacting Your HP Representative 65