Host Intrusion Detection System Administrator's Guide Release 3.0

Troubleshooting
Summary
Appendix G
238
Summary
This appendix describes various steps you can take in resolving problems on the agent
and administrative systems. The topics are:
• “Agent and System Manager cannot communicate with each other” on page 240
• “Agent complains that idds has not been enabled, yet lsdev shows /dev/idds is
present” on page 241
• “Agent does not start on system boot” on page 241
• “Agent halts abnormally, leaving ids_* files and message queues” on page 242
• “Agent host appears to hang and/or you see message “disk full”” on page 242
• “Agent needs further troubleshooting” on page 242
• “Agent does not start after installation” on page 243
• “Agents appear to be stuck in polling status” on page 243
• “Alert date/time sort seems inconsistent” on page 243
• “Alerts are not being displayed in the alert browser” on page 243
• “Duplicate alerts appear in System Manager” on page 244
• “Buffer overflow triggers false positives” on page 244
• “Idsadmin needs installed agent certificates” on page 244
• “Idsadmin notifies of bad certificate when pinging a remote agent” on page 244
• “IDS_checkInstall fails with a kmtune error” on page 245
• “IDS_genAdminKeys or IDS_genAgentCerts does not complete successfully” on
page 245
• “IDS_genAdminKeys or idsgui quits early” on page 245
• “Large files in /var/opt/ids” on page 246
• “Log files are filling up” on page 246
• “No Agent Available” on page 246
• “Normal operation of an application generates heavy volume of alerts” on page 247
• “Reflection X rlogin produces multiple login and logout alerts” on page 247
• “Schedule Manager timetable screen appears to hang” on page 247
• “SSH does not perform a clean exit after idsgent is started” on page 247
• “System Manager appears to hang” on page 248
• “System Manager does not let you save files to specific directories” on page 248
• “System Manager does not start after idsgui is started” on page 248
• “System Manager starts with no borders or title bar in X client programs on
Windows” on page 248