Encrypted Volume and File System v2.0 Administrator Guide HP-UX 11i v3

Search the technical knowledge databases to determine if the problem you are experiencing
has already been reported. The type of documentation and resources you have access to
depend on your level of entitlement.
4. If this is a new problem or if you need additional help, log your problem with the HP Support
Center, either on line through the support case manager at http://www.hp.com/go/hpsc, or
by calling HP Support.
If your warranty has expired or if you do not have a valid support contract for your product,
you can still obtain support services for a fee, based on the amount of time and materials
required to solve your problem.
Collecting data
Collect and submit the following data when reporting a problem:
• A description of your environment, including the HP-UX and EVFS version numbers.
• A description of the problem, including what works and what does not work. If an EVFS
command failed, include the run string and error message.
• If the system failed, the system dump files and a description of the system activities at the time
of the failure.
• Output from the following commands:
lsdev | grep evfs
ls -l /dev/evfs/*
ls -l /usr/lib/evfs/*
cat /etc/evfs/evfstab
cat /etc/evfs/evfs.conf
evfsadm stat -a
evfsvol display -a
evfspkey lookup keyname
154 Troubleshooting EVFS