Encrypted Volume and File System v1.1 Administrator's Guide

Reporting Problems
If you are unable to resolve a problem with EVFS, complete the following steps:
1. Read the EVFS product release notes to see if the problem is a known problem. If it is, follow
the documented solution.
2. Determine if you have a valid warranty or support contract for your HP-UX system. Your
operations manager can supply you with the necessary information.
3. Go to the HP IT Response Center website at the following URL:
http://itrc.hp.com
Search the technical knowledge databases to determine if the problem you are experiencing
has already been reported. The type of documentation and resources you have access to
depend on your level of entitlement.
4. If this is a new problem or if you need additional help, log your problem with the HP
Response Center, either on line through the support case manager at http://itrc.hp.com, or
by calling HP Support.
If your warranty has expired or if you do not have a valid support contract for your product,
you can still obtain support services for a fee, based on the amount of time and materials
required to solve your problem.
Collecting Data
Collect and submit the following data when reporting a problem:
• A description of your environment, including the HP-UX and EVFS version numbers.
• A description of the problem, including what works and what does not work. If an EVFS
command failed, include the run string and error message.
• If the system failed, the system dump files and a description of the system activities at the
time of the failure.
• Output from the following commands:
lsdev | grep evfs
ls -l /dev/evfs/*
ls -l /usr/lib/evfs/*
cat /etc/evfs/evfstab
cat /etc/evfs/evfs.conf
evfsadm stat -a
evfsvol display -a
evfspkey lookup keyname
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