HP-UX Directory Server B.08.10.02 Release Notes (5900-0842, May 2010)

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• The Windows Synchronization Service (Windows Sync) does not function correctly after
migrating from Red Hat Directory Server 7.1
After migrating from Red Hat Directory Server 7.1, the Windows Synchronization Service
fails to synchronize updates between Windows and HP-UX Directory Server.
Workaround: Follow these steps when you upgrade Window Sync services on a Windows
server from Directory Server 7.1 to HP-UX Directory Server 8.1:
1. Reboot the Windows system.
2. Perform a full resynchronization.
Use the following procedure to manually synchronize the Active Directory and Directory
Server. For more information, refer to the HP-UX Directory Server administrator guide.
a. Open the Directory Console.
b. In the Configuration tab, expand the Replication folder.
c. Expand the database name for which you enabled Windows synchronization.
d. Right-click the Windows synchronization agreement and select Initiate Full
Re-synchronization.
9 Support and other resources
9.1 Contacting HP
9.1.1 Information to collect before contacting HP
Be sure to have the following information available before you call contact HP:
• Software product name
• Hardware product model number
• Operating system type and version
• Applicable error message
• Third-party hardware or software
• Technical support registration number (if applicable)
9.1.2 How to contact HP technical support
Use the following methods to contact HP technical support:
• In the United States, see the Customer Service / Contact HP United States website for contact
options:
http://welcome.hp.com/country/us/en/contact_us.html
• In other locations, see the Contact HP Worldwide website for contact options:
http://welcome.hp.com/country/us/en/wwcontact.html
9.1.3 HP authorized resellers
For the name of the nearest HP authorized reseller, see the following sources:
• In the United States, see the HP U.S. service locator website at:
http://www.hp.com/service_locator
• In other locations, see the Contact HP worldwide website at:
http://welcome.hp.com/country/us/en/wwcontact.html
9 Support and other resources 13