HP-UX Desktop Troubleshooting Guide

2 Overview
2.1 Problem Statement
Most of the problems faced by customers on the HP-UX desktop are
configuration-related, such as, CDE or Xserver not coming up due to incorrect
customization of network or desktop configuration files. These problems usually occur
either because of lack of knowledge of the customer or due to human errors. This guide
attempts to address these common problems and provide solutions.
2.2 Purpose of Analysis
The purpose of this analysis is to reduce efforts in analyzing the problems related to
CDE and Xserver startup and the inflow of GR8 calls related to them. This document
can be used as a reference for RCE and CDEXM engineers to resolve most of the CDE
and Xserver startup related problems.
2.3 Troubleshooting Techniques for CDE
CDE can be invoked either on a remote system with an X manager, such as Reflection
X or eXcursion, or on an HP Server console. Please refer “Troubleshooting on the
Remote System” for troubleshooting techniques on the Remote System and
“Troubleshooting on the HP-Server” for troubleshooting techniques for HP Server
Console for further details.
2.1 Problem Statement 9