HP-UX Desktop Troubleshooting Guide

Table of Contents
1 Introduction................................................................................................................................7
1.1 Abstract...........................................................................................................................7
1.2 Intended Audience..........................................................................................................7
1.3 Related Documentation..................................................................................................7
1.4 Purpose of the Document...............................................................................................7
1.5 Terms and Definitions.....................................................................................................8
2 Overview...................................................................................................................................9
2.1 Problem Statement..........................................................................................................9
2.2 Purpose of Analysis........................................................................................................9
2.3 Troubleshooting Techniques for CDE.............................................................................9
3 Basic System Checks.................................................................................................................11
4 Troubleshooting on the Remote System........................................................................................13
4.1 Common Error Messages from X Managers.................................................................13
4.2 Troubleshooting Common Error Messages..................................................................13
4.3 Troubleshooting Problems related to Network............................................................16
4.3.1 Problems related to IP address and host name.....................................................16
4.3.2 Problems related to DNS.......................................................................................17
5 Troubleshooting on the HP-Server...............................................................................................19
5.1 Troubleshooting the HP-Server Console.......................................................................20
5.1.1 Check configuration entries in the Xservers and Xconfig file..............................20
5.1.2 Check physical connectivity of Mouse.................................................................20
5.1.3 Check physical connection of Graphics Card.......................................................20
5.1.4 Check if the local X server process is running or not............................................20
5.1.5 Check problems related to DNS............................................................................21
5.1.6 Check problems with the dtgreet screen..............................................................22
5.1.7 Check problems with the dthello screen...............................................................22
5.1.8 Check problems with the dtsession screen...........................................................23
6 Generic Log Files for CDE.........................................................................................................25
7 Troubleshooting Techniques for Xserver.......................................................................................27
7.1 X start-up Flow..............................................................................................................27
7.2 Troubleshooting Techniques.........................................................................................29
7.2.1 Error due to unsupported graphics card..............................................................30
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