HP Auto Port Aggregation Administrator's Guide for HP-UX 11i v1 and 11i v2 September 2008

/etc/rc.config.d/netconf•
• /etc/rc.config.d/hp_apaconf
• /etc/rc.config.d/hp_apaportconf
• /etc/lanmon/lanconfig.ascii
4. Enter the dmesg command and record messages about the status of the NIC.
5. Enter the lanscan -v command and record the output.
6. Enter the display command of the lanadmin diagnostic on the HP APA interface and
record the output.
7. Record all error messages and numbers that appear at the user terminal and the system
console.
8. Save all network log files. Make sure that Error and Disaster log classes are enabled
when log files are collected.
Prepare the formatted output and a copy of the log file for your HP representative to further
analyze.
9. Prepare a listing of the HP-UX I/O configuration you are using for your HP representative
to further analyze. Use the ioscan command to help collect this information.
10. Prepare a list of your switch trunking configuration related to this problem.
11. Try to determine the general area within the software where you think the problem exists.
See the appropriate reference manual and follow the guidelines on gathering information
for that product.
12. Document your interim or workaround solution. You can typically find the cause of the
problem by comparing the circumstances in which it occurs with the circumstances in which
it does not occur.
13. Create copies of any Internet or HP APA link trace files that were active when the problem
occurred for your HP representative to further analyze.
14. In the event of a system failure, a full memory dump must be taken. Use the HP-UX
savecore utility to save a core dump. Send the output to your HP representative.
Reporting Problems 93