HP-UX AAA Server A.08.02.10 Administrator's Guide HP-UX 11i v3 (T1428-90093, November 2013)

Table 100 Common Configuration Problems (continued)
TroubleshootingProblem
aaa.config file match the CLIENT action names used in this
policy file.
For more information on HP-UX AAA Server client functionality,
see “Configuring the HP-UX AAA Server for Client Functionality ”
(page 211)
AAASQL_aatv_action: No such attribute
'Client-Request-Cleanup-ActionId' of vendor 'HP' found in the Authreq
Log MessageResponses to client requests
getting dropped.
The HP-UX AAA Server is not configured to set the SQL Access
action IDs used for processing the responses to client requests.
Cause
Verify the policies configured in the
client-reply-ingress.grp file. Ensure that the
Resolution
Client-Request-Cleanup-ActionId attribute is assigned
the correct SQL Access action ID for various response types.
For more information on HP-UX AAA Server client functionality,
see “Configuring the HP-UX AAA Server for Client Functionality ”
(page 211).
parse error: syntax errorLog MessageRequest dropped
This error occurs if the syntax used in the policy files is incorrect.
The error may also occur if an operator is used without spaces
along with its operand.
Cause
For example,
insert Session-Timeout = Idle-Timeout- 10
OR
insert Session-Timeout = Idle-Timeout -10
Use a space between the operators and operands.Solution
For example,
insert Session-Timeout = Idle-Timeout - 10
Troubleshooting External Services
This section describes how to troubleshoot problems related to external services.
External service failures cause the HP-UX AAA Server to be unresponsive. If the logfile records an
error, see “Identifying External Service Failures using Logfile Error Messages” (page 360) to determine
the problem and perform the necessary corrective actions.
However, not all external service problems result in error messages being recorded in the logfile.
If the HP-UX AAA Server remains unresponsive but no error is recorded in the server logfile, see
the following sections:
• “Identifying External Service Failures using Logfile Error Messages” (page 360)
• “Identifying Proxy Server Failures” (page 363)
• “Identifying Unrecorded DHCP Failures” (page 364)
Identifying External Service Failures using Logfile Error Messages
Compare the errors recorded in the HP-UX AAA Server logfile with those listed in Table 101 and
perform the appropriate corrective actions:
Table 101 External Service Failure Problems
TroubleshootingProblem
proldap_open: Cannot connect to LDAP server 'server'. ERROR '-1'
(Can't contact LDAP server). LDAP server not found. Verify LDAP
Log MessageUnable to connect to
the LDAP Server.
360 Troubleshooting Procedures