HP-UX AAA Server A.08.02.10 Administrator's Guide HP-UX 11i v3 (T1428-90093, November 2013)

Troubleshooting the HP-UX AAA Server
This section describes how to troubleshoot problems with HP-UX AAA Server startup and operation.
The troubleshooting flowchart in Figure 101 leads you to one of the following sections:
• “Troubleshooting HP-UX AAA Server Startup Problems” (page 354)
• “Troubleshooting an Unresponsive HP-UX AAA Server” (page 357)
• “Troubleshooting Access-Rejects from the HP-UX AAA Server” (page 364)
• “Troubleshooting Provisioning Errors” (page 371)
Troubleshooting HP-UX AAA Server Startup Problems
This section describes how to troubleshoot problems encountered while starting the HP-UX AAA
Server.
To troubleshoot HP-UX AAA Server startup problems, complete the following steps:
1. Search for the failure error messages in the HP-UX AAA Server logfile using the Server Logfile
screen in the Server Manager administration utility. For more information on using the Server
Logfile screen, see “Using Server Manager to Retrieve Logfile Information” (page 100).
2. Compare the failure error messages and the command line errors to those listed in Table 99,
and perform the appropriate corrective actions.
Common Problems with HP-UX AAA Server Startup
Table 99 lists the common problems that you can encounter while attempting to start the HP-UX
AAA Server. Compare the problem that you observe with those listed in this table and perform the
necessary corrective actions:
Table 99 Common Problems with HP-UX AAA Server Startup
TroubleshootingProblem
Error '13' (Permission denied). Cannot launch radiusd daemon. User
'<user name>' cannot open '/var/opt/aaa/logs/logfile'. Verify
read/write permissions for user on the file
Log MessageThe logfile does not
have read-write
permissions for the
user who is trying to
This error can occur when radiusd is started as a non root user, and it
was previously started as a root user.
Cause
start the radiusd
daemon.
To start radiusd as a non root user, see Running the HP-UX AAA Server
as a non-root User on page 51.
Solution
radiusd: Error '13' (Permission denied). Cannot launch radiusd daemon.
User <user name> cannot open /var/opt/aaa/run/radiusd.pid. Verify
read/write permissions for user on the file.
Log MessageIncorrect
permissions
The radius.pid file does not have read-write permissions for the user
who is trying to start the radiusd daemon.
Cause
To start radiusd as a non root user, see Running the HP-UX AAA Server
as a non-root User on page 51.
Solution
setupv6sock: could not bind socket
Or
Log MessageSocket errors
setupsock: could not bind socket
Command line error:
bind: address already in use
This problem occurs because of one of the following reasons:Cause
• An instance of the radiusd daemon is already running.
• The ports configured for authentication and accounting are being used
by a different process.
354 Troubleshooting Procedures