HP-UX AAA Server A.08.02.10 Administrator's Guide HP-UX 11i v3 (T1428-90093, November 2013)

NOTE: The lsof tool is an open source tool and is not available by default on HP-UX
operating systems.
6. If the problem persists, report it to HP after collecting the information listed in Chapter 32:
“Reporting Problems” (page 377).
Troubleshooting Remote Management Problems
This section describes how to troubleshoot remote management problems. If you are unable to use
the Server Manager to administer an HP-UX AAA Server, complete the following steps:
1. Verify that the version number of the HP-UX AAA Server is same as that of the Server Manager
administration utility.
2. Verify that the RMI object is running, by entering the following command:
# ps -efx | grep RMIServerManagement | grep -v grep
If the RMI object is running, following is a portion of the output that is displayed:
root 23965 1 0 14:46:47 pts/ta 0:00 /opt/java6/bin/IA64N/java
If the RMI service is not displayed, start the RMI object by entering the following command:
# /opt/aaa/remotecontrol/rmistart.sh
NOTE: Before starting and stopping the RMI server, the JAVA_HOME environment variable
must be set to appropriate path. For example, to use Java7, export JAVA_HOME to the /opt/
java7 path. If the JAVA_HOME environment variable is not set or set incorrectly, the default
value /opt/java6 is used to start and stop the RMI Server.
3. Verify that port 2099 is in the LISTEN state and that it is used by the correct process, by
entering the following command:
# lsof -i :2099
Port 2099 must be in the LISTEN state and used by a Java process with the same PID as
the RMI service displayed in Step 2.
NOTE: The lsof tool is an open source tool and is not available by default on HP-UX
operating systems.
4. Verify the shared secret configured for rmi.config.secret in
/opt/aaa/remotecontrol/rmiserver.properties (located on the server being
managed) and /opt/hpws22/tomcat/webapps/aaa/WEB-INF/gui.properties
(located at the system running the Server Manager) are the same.
5. Check the following RMI log files for errors:
• /opt/aaa/remotecontrol/admin.log - If you cannot start or stop the HP-UX AAA
Server or reload the server configuration.
• /opt/aaa/remotecontrol/file.log - If you cannot load or save the HP-UX AAA
Server configuration.
• /opt/aaa/remotecontrol/maintenance.log - If you cannot view the HP-UX AAA
Server Status or the Server Logfile, Accounting, or Statistics screens.
6. If the problem persists, report the problem to HP after collecting the information listed in
Chapter 32: “Reporting Problems” (page 377).
Troubleshooting the Server Manager Administration Utility 353