HP-UX AAA Server A.08.02.10 Administrator's Guide HP-UX 11i v3 (T1428-90093, November 2013)

4. HP-UX AAA Server returns Access-Accept (when the user is expecting an Access-Accept)?
Check to see if the HP-UX AAA Server returns Access-Accepts to clients/supplicants.
ResolutionProblem
See “Troubleshooting Access-Rejects from the HP-UX AAA Server” (page 364).
If you are able to resolve the problem using the suggestions listed in this
section, but the user still cannot connect to the network service, see
“Troubleshooting Provisioning Errors” (page 371).
If you are not facing any other problems, end the troubleshooting process.
Is the server returning Access-
Rejects?
If the HP-UX AAA Server returns Access-Accept to the client/supplicant, but
the user cannot connect to the network service, see “Troubleshooting
Provisioning Errors” (page 371). If you are not facing any other problems,
end the troubleshooting process.
If you are unable to resolve the problem using the suggestions listed in this
section, report the problem to HP after collecting all the information listed in
Chapter 32: “Reporting Problems” (page 377)
Is the server returning Access
Accepts?
Troubleshooting the Server Manager Administration Utility
This section describes how to troubleshoot problems with the Server Manager administration utility.
Common Problems With the Server Manager
Table 98 lists the common problems that you can encounter while using the Server Manager
administration utility. Compare the problem you observe with those listed in this table and perform
the corresponding corrective actions.
Table 98 Common Problems with the Server Manager
SolutionCauseProblem
Server Manager cannot be launched
for the following reasons:
Cannot launch the Server Manager 1. Use a supported browser. For a list
of supported browsers, see HP-UX
AAA Server A.08.02.10 Release
Notes.
• An unsupported browser is used.
• Incorrect URL or port number
specified.
2. Specify the correct URL and port
number in the browser address bar.
• Tomcat is not running.
3. Verify that Tomcat is running.
• Incorrect Tomcat username or
password.
4. Verify that the correct Tomcat
username and password (as
specified in /opt/hpws22/
• Java Version lower than 6.0 is
used.
tomcat/conf/
tomcat-users.xml is specified.
5. Use Java Version 6.0 or later.
For more information, see
“Troubleshooting Server Manager
Launch Problems” (page 352).
Install JRE and enable JavaScript for
your browser. For more information,
see your vendor’s documentation.
The Java Runtime Environment (JRE)
is not installed for your browser. Or,
JavaScript is not enabled for your
browser.
Cannot view the Server Manager
applets and icons
The RMI object is not running.Can launch the Server Manager, but
cannot start, stop, administer, or view
statistics of the HP-UX AAA Server
1. Verify that the RMI object is running.
If not, start the RMI object.
2. Ensure that port 7790 is used by the
Java process.
3. Ensure that the shared secret for
rmi.config.secret is the same
350 Troubleshooting Procedures