HP-UX AAA Server A.08.02.10 Administrator's Guide HP-UX 11i v3 (T1428-90093, November 2013)
Contents
29 Troubleshooting Overview.....................................................................343
AAA Environment Components...............................................................................................343
HP-UX AAA Server Operation................................................................................................344
Probable Causes for Failure...................................................................................................345
Configuration Problems.....................................................................................................345
External Service Problems.................................................................................................345
Protocol Limitations...........................................................................................................345
RADIUS Client and Supplicant Considerations.....................................................................346
30 Troubleshooting Procedures....................................................................347
Troubleshooting Flowchart......................................................................................................347
Troubleshooting Flowchart Process......................................................................................348
Troubleshooting the Server Manager Administration Utility.........................................................350
Common Problems With the Server Manager......................................................................350
Troubleshooting Server Manager Launch Problems...........................................................352
Troubleshooting Remote Management Problems..............................................................353
Troubleshooting the HP-UX AAA Server....................................................................................354
Troubleshooting HP-UX AAA Server Startup Problems............................................................354
Common Problems with HP-UX AAA Server Startup..........................................................354
Troubleshooting Bind Errors at HP-UX AAA Server Startup............................................356
Troubleshooting an Unresponsive HP-UX AAA Server............................................................357
Troubleshooting Common Configuration Problems...........................................................357
Troubleshooting External Services..................................................................................360
Identifying External Service Failures using Logfile Error Messages..................................360
Identifying Unrecorded External Datastore Failures......................................................363
Identifying Proxy Server Failures...............................................................................363
Identifying Unrecorded DHCP Failures.......................................................................364
Troubleshooting Access-Rejects from the HP-UX AAA Server...................................................364
Common Authentication Failure Problems.......................................................................364
EAP Problems..................................................................................................................369
Troubleshooting Provisioning Errors.....................................................................................371
Troubleshooting the HP-UX AAA Server Admin Utility............................................................372
31 Troubleshooting Resources......................................................................374
HP-UX AAA Server Troubleshooting Utilities..............................................................................374
The radcheck Utility: For Checking the Server Status.............................................................374
The radpwtst Utility: For Testing Authentication.....................................................................374
The raddbginc Utility: For Setting Debug Output Levels.........................................................375
The radsignal Utility: For Rolling Over the Debug Output to New Files....................................375
The HP-UX AAA Server Logfile and Debug File.........................................................................375
The HP-UX AAA Server Logfile...........................................................................................376
The HP-UX AAA Server Debug File.....................................................................................376
32 Reporting Problems...............................................................................377
Server Set Up Information......................................................................................................377
Server Manager Related Information.......................................................................................377
External Components............................................................................................................378
External Databases..........................................................................................................378
SNMP Servers.................................................................................................................378
DHCP Servers..................................................................................................................378
OpenSSL........................................................................................................................378
EAP Related Information........................................................................................................378
Clients............................................................................................................................378
Contents 341