HP-UX AAA Server A.08.02 Administrator's Guide

32 Reporting Problems
If you are unable to solve the problem, do the following:
1. Read the release Notes for [Product/Platform/Component] to see if the problem is known. If
it is, follow the workaround offered to solve the problem.
2. Determine whether the product is still under warranty or whether your company purchased
support services for the product. Your operations manager can supply you with the necessary
information.
3. Access http://www.hp.com/go/hpscand search the technical knowledge databases to
determine if the problem you are experiencing has already been reported. The type of
documentation and resources you have access to depend on your level of entitlement.
NOTE: The HPSC resource forums at http://www.hp.com/go/hpsc offer peer-to-peer support
to solve problems and are free to users after registration.
If this is a new problem or if you need additional help, log your problem with the HP Response
Center, either on line through the support case manager at http://www.hp.com/go/hpsc, or
by calling HP Support. If your warranty has expired or if you do not have a valid support
contract for your product, you can still obtain support services for a fee, based on the amount
of time and material required to solve your problem.
4. If you are requested to supply any information pertaining to the problem, gather the necessary
information and submit it. The following sections describe some of the information that you
might be asked to submit.
Server Set Up Information
Include the following information about your HP-UX AAA Server implementation:
• Product number and version
• /opt/aaa/bin/radcheck <servername> output
• /var/opt/aaa/logs/logfile
• Level 4 debug information
• core file and gdb trace in case of a core dump
• Output of ps -ef radiusd in case of a memory leak
• CPU usage statistics
Server Manager Related Information
If you are facing problems with the GUI based administration, include the following information:
• Server Manager version number
• HP-UX Java SDK version number
• HP-UX Tomcat-based Servlet Engine version number
• Contents of the /opt/aaa/remotecontrol/admin.log file
• Contents of the /opt/aaa/remotecontrol/file.log file
• Contents of the /opt/aaa/remotecontrol/maintenance.log file
• Contents of the /opt/aaa/remotecontrol/session.log file
• Browser type and version
376 Reporting Problems