HP-UX AAA Server A.08.02 Administrator's Guide

# ps -efx | grep RMIServerManagement | grep -v grep
If the RMI object is running, following is a portion of the output that is displayed:
root 23965 1 0 14:46:47 pts/ta 0:00 /opt/java1.5/bin/IA64N/java
If the RMI service is not displayed, start the RMI object by entering the following command:
# /opt/aaa/remotecontrol/rmistart.sh
NOTE: Before starting and stopping the RMI server, the JAVA_HOME environment variable
must be set to appropriate path. For example, to use Java6, export JAVA_HOME to the /opt/
java6 path. If the JAVA_HOME environment variable is not set or set incorrectly, the default
value /opt/java1.5 is used to start and stop the RMI Server.
3. Verify that port 2099 is in the LISTEN state and that it is used by the correct process, by
entering the following command:
# lsof -i :2099
Port 2099 must be in the LISTEN state and used by a Java process with the same PID as
the RMI service displayed in Step 2.
NOTE: The lsof tool is an open source tool and is not available by default on HP-UX
operating systems.
4. Verify the shared secret configured for rmi.config.secret in
/opt/aaa/remotecontrol/rmiserver.properties (located on the server being
managed) and /opt/hpws22/tomcat/webapps/aaa/WEB-INF/gui.properties
(located at the system running the Server Manager) are the same.
5. Check the following RMI log files for errors:
• /opt/aaa/remotecontrol/admin.log - If you cannot start or stop the HP-UX AAA
Server or reload the server configuration.
• /opt/aaa/remotecontrol/file.log - If you cannot load or save the HP-UX AAA
Server configuration.
• /opt/aaa/remotecontrol/maintenance.log - If you cannot view the HP-UX AAA
Server Status or the Server Logfile, Accounting, or Statistics screens.
6. If the problem persists, report the problem to HP after collecting the information listed in
Chapter 32: “Reporting Problems” (page 376).
Troubleshooting the HP-UX AAA Server
This section describes how to troubleshoot problems with HP-UX AAA Server startup and operation.
The troubleshooting flowchart in Figure 101 leads you to one of the following sections:
• “Troubleshooting HP-UX AAA Server Startup Problems” (page 352)
• “Troubleshooting an Unresponsive HP-UX AAA Server” (page 356)
• “Troubleshooting Access-Rejects from the HP-UX AAA Server” (page 363)
• “Troubleshooting Provisioning Errors” (page 370)
Troubleshooting HP-UX AAA Server Startup Problems
This section describes how to troubleshoot problems encountered while starting the HP-UX AAA
Server.
To troubleshoot HP-UX AAA Server startup problems, complete the following steps:
1. Search for the failure error messages in the HP-UX AAA Server logfile using the Server Logfile
screen in the Server Manager administration utility. For more information on using the Server
Logfile screen, see “Using Server Manager to Retrieve Logfile Information” (page 99).
352 Troubleshooting Procedures