HP-UX AAA Server A.08.02 Administrator's Guide
Contents
29 Troubleshooting Overview.....................................................................342
AAA Environment Components...............................................................................................342
HP-UX AAA Server Operation................................................................................................343
Probable Causes for Failure...................................................................................................344
Configuration Problems.....................................................................................................344
External Service Problems.................................................................................................344
Protocol Limitations...........................................................................................................344
RADIUS Client and Supplicant Considerations.....................................................................345
30 Troubleshooting Procedures....................................................................346
Troubleshooting Flowchart......................................................................................................346
Troubleshooting Flowchart Process......................................................................................347
Troubleshooting the Server Manager Administration Utility.........................................................349
Common Problems With the Server Manager......................................................................349
Troubleshooting Server Manager Launch Problems...........................................................351
Troubleshooting Remote Management Problems..............................................................351
Troubleshooting the HP-UX AAA Server....................................................................................352
Troubleshooting HP-UX AAA Server Startup Problems............................................................352
Common Problems with HP-UX AAA Server Startup..........................................................353
Troubleshooting Bind Errors at HP-UX AAA Server Startup............................................355
Troubleshooting an Unresponsive HP-UX AAA Server............................................................356
Troubleshooting Common Configuration Problems...........................................................356
Troubleshooting External Services..................................................................................359
Identifying External Service Failures using Logfile Error Messages..................................359
Identifying Unrecorded External Datastore Failures......................................................362
Identifying Proxy Server Failures...............................................................................362
Identifying Unrecorded DHCP Failures.......................................................................363
Troubleshooting Access-Rejects from the HP-UX AAA Server...................................................363
Common Authentication Failure Problems.......................................................................363
EAP Problems..................................................................................................................368
Troubleshooting Provisioning Errors.....................................................................................370
Troubleshooting the HP-UX AAA Server Admin Utility............................................................371
31 Troubleshooting Resources......................................................................373
HP-UX AAA Server Troubleshooting Utilities..............................................................................373
The radcheck Utility: For Checking the Server Status.............................................................373
The radpwtst Utility: For Testing Authentication.....................................................................373
The raddbginc Utility: For Setting Debug Output Levels.........................................................374
The radsignal Utility: For Rolling Over the Debug Output to New Files....................................374
The HP-UX AAA Server Logfile and Debug File.........................................................................374
The HP-UX AAA Server Logfile...........................................................................................375
The HP-UX AAA Server Debug File.....................................................................................375
32 Reporting Problems...............................................................................376
Server Set Up Information......................................................................................................376
Server Manager Related Information.......................................................................................376
External Components............................................................................................................377
External Databases..........................................................................................................377
SNMP Servers.................................................................................................................377
DHCP Servers..................................................................................................................377
OpenSSL........................................................................................................................377
EAP Related Information........................................................................................................377
Clients............................................................................................................................377
340 Contents