HP-UX AAA Server A.08.01 administrator's guide (T1428-90072, May 2010)

Table Of Contents
Table 30-5 Common Authentication Failure Problems (continued)
TroubleshootingProblem
Shared secret for user <user name> in realm <realm name>
is <number> bytes. The shared secret must not be less than 16
Log MessageUnable to
authenticate
bytes. Verify the length of the shared secret in the token
repository.
The length of the shared secret is too short.Cause
Verify that you have entered a shared secret that is more than 16
bytes.
Resolution
Shared secret not found for user <user name> in realm <realm
name>. The shared secret is required to generate and validate the
Log MessageUnable to
authenticate
OTP. Verify that the shared secret is configured in the token
repository.
The shared secret is not configured in the token repository.Cause
Check that the shared secret is configured in the tokens table in
the SQL database for that user. In addition, verify that the correct
Resolution
realm name is configured in the /etc/opt/aaa/authfile and
/etc/opt/aaa/request-ingress.grp file
Sequence counter resynchronization failed for user <user name>
in realm <realm name>. The sequence counter is required to
Log MessageSequence counter
not found for user
generate and validate the OTP. Verify that the sequence counter
is configured in the token repository
The sequence counter is not configured in the token repositoryCause
Check that the sequence counter is configured in the tokens table
in the SQL database for that user. In addition, verify that the
Resolution
correct realm name is configured in the /etc/opt/aaa/
authfile and /etc/opt/aaa/request-ingress.grp file
Invalid hexadecimal string for the user <user name> in realm
<realm name>. The configured hexadecimal string <string>
Log MessageUnable to
authenticate
length <stringlength> is less than the minimum value. The
hexadecimal string length must not be less than 16 bytes.
The hexadecimal shared secret in the SQL database is less than
16 bytes.
Cause
Check that the hexadecimal shared secret in the SQL database is
more than 16 byes.
Resolution
Troubleshooting the HP-UX AAA Server 501