HP-UX AAA Server A.08.01 administrator's guide (T1428-90072, May 2010)

Table 30-5 Common Authentication Failure Problems (continued)
TroubleshootingProblem
aaa_realm: Request denied. Unknown realm '<realm name>'
for user '<user name>'. Verify realm configuration through
Log MessageUnable to
authenticate
Server Manager or in files '<authfile>' for the realm and
'<EAP.authfile>' for the realm or default realm entry
The HP-UX AAA Server is not configured to service requests
from the realm.
Cause
Solution 1. Ensure that the client is configured to send requests to the
correct HP-UX AAA Server.
2. If the client configuration is correct, configure the realm in the
HP-UX AAA Server as described in Chapter 8 (page 105).
parse_password: Authentication failed.Incomplete or no profile
found for user '<user name>' in realm '<realm name>'. Verify
that a complete user profile exists for the user
Log MessageUnable to
authenticate
The request contains an incorrect user name.Cause
Or
The user is not a part of the realm
Solution 1. Verify that the user belongs to the realm.
2. If the user belongs to the realm, configure the user profile in
the data store for the realm.
If the datastore is the local file, use the Users screen in the
Server Manager to configure the user.
For more information on configuring local users, see
Chapter 10 (page 127).
3. Verify that the correct realm and Otp-ActionIdare
configured in the request-ingress.grp file.
If you have modified the configuration, save the configuration
and restart the HP-UX AAA Server.
compare_password_hash: Hash mechanism '<incorrect>' is
not supported
Log Message
An invalid password hash mechanism is specified manually for
the user in the user profile.
Cause
Solution 1. Navigate to the Users screen of the Server Manager and select
the user.
2. Select a password hash mechanism.
If you have modified the configuration, save the configuration
and restart HP-UX AAA Server.
496 Troubleshooting Procedures