HP-UX AAA Server A.08.01 administrator's guide (T1428-90072, May 2010)

Table Of Contents
NOTE: Before starting and stopping the RMI server, the JAVA_HOME
environment variable must be set to appropriate path. For example, to use Java6,
export JAVA_HOME to the /opt/java6 path. If the JAVA_HOME environment
variable is not set or set incorrectly, the default value /opt/java1.5 is used to
start and stop the RMI Server.
3. Verify that port 2099 is in the LISTEN state and that it is used by the correct process,
by entering the following command:
# lsof -i :2099
Port 2099 must be in the LISTEN state and used by a Java process with the same
PID as the RMI service displayed in Step 2.
NOTE: The lsof tool is an open source tool and is not available by default on
HP-UX operating systems.
4. Verify the shared secret configured for rmi.config.secret in
/opt/aaa/remotecontrol/rmiserver.properties (located on the server
being managed) and
/opt/hpws22/tomcat/webapps/aaa/WEB-INF/gui.properties (located
at the system running the Server Manager) are the same.
5. Check the following RMI log files for errors:
/opt/aaa/remotecontrol/admin.log - If you cannot start or stop the
HP-UX AAA Server or reload the server configuration.
/opt/aaa/remotecontrol/file.log - If you cannot load or save the
HP-UX AAA Server configuration.
/opt/aaa/remotecontrol/maintenance.log - If you cannot view the
HP-UX AAA Server Status or the Server Logfile, Accounting, or Statistics
screens.
6. If the problem persists, report the problem to HP after collecting the information
listed in Chapter 32: “Reporting Problems” (page 513).
Troubleshooting the HP-UX AAA Server
This section describes how to troubleshoot problems with HP-UX AAA Server startup
and operation. The troubleshooting flowchart in Figure 30-1 leads you to one of the
following sections:
“Troubleshooting HP-UX AAA Server Startup Problems” (page 478)
“Troubleshooting an Unresponsive HP-UX AAA Server” (page 483)
“Troubleshooting Access-Rejects from the HP-UX AAA Server” (page 494)
“Troubleshooting Provisioning Errors” (page 506)
Troubleshooting the HP-UX AAA Server 477