HP-UX AAA Server A.08.01 administrator's guide (T1428-90072, May 2010)

Table Of Contents
External Service Problems......................................................................................467
Protocol Limitations...............................................................................................468
RADIUS Client and Supplicant Considerations....................................................468
30 Troubleshooting Procedures..............................................................................................469
Troubleshooting Flowchart.........................................................................................469
Troubleshooting Flowchart Process.......................................................................471
Troubleshooting the Server Manager Administration Utility.....................................472
Common Problems With the Server Manager.......................................................473
Troubleshooting Server Manager Launch Problems........................................475
Troubleshooting Remote Management Problems............................................476
Troubleshooting the HP-UX AAA Server...................................................................477
Troubleshooting HP-UX AAA Server Startup Problems.......................................478
Common Problems with HP-UX AAA Server Startup.....................................478
Troubleshooting Bind Errors at HP-UX AAA Server Startup.....................482
Troubleshooting an Unresponsive HP-UX AAA Server........................................483
Troubleshooting Common Configuration Problems........................................484
Troubleshooting External Services...................................................................488
Identifying External Service Failures using Logfile Error Messages..........488
Identifying Unrecorded External Datastore Failures..................................493
Identifying Proxy Server Failures................................................................493
Identifying Unrecorded DHCP Failures.....................................................493
Troubleshooting Access-Rejects from the HP-UX AAA Server.............................494
Common Authentication Failure Problems......................................................494
EAP Problems........................................................................................................502
Troubleshooting Provisioning Errors.....................................................................506
Troubleshooting the HP-UX AAA Server Admin Utility......................................506
31 Troubleshooting Resources................................................................................................509
HP-UX AAA Server Troubleshooting Utilities............................................................509
The radcheck Utility: For Checking the Server Status........................................509
The radpwtst Utility: For Testing Authentication...............................................510
The raddbginc Utility: For Setting Debug Output Levels..................................510
The radsignal Utility: For Rolling Over the Debug Output to New Files.........511
The HP-UX AAA Server Logfile and Debug File........................................................511
The HP-UX AAA Server Logfile............................................................................511
The HP-UX AAA Server Debug File......................................................................511
32 Reporting Problems.........................................................................................................513
Server Set Up Information...........................................................................................513
Server Manager Related Information..........................................................................514
External Components..................................................................................................514
External Databases.................................................................................................514
SNMP Servers.........................................................................................................514
DHCP Servers.........................................................................................................514
OpenSSL.................................................................................................................514
Table of Contents 15