HP-UX AAA Server A.08.00.01 Administrator's Guide

32 Reporting Problems
If you are unable to solve the problem, do the following:
1. Read the release Notes for [Product/Platform/Component] to see if the problem
is known. If it is, follow the workaround offered to solve the problem.
2. Determine whether the product is still under warranty or whether your company
purchased support services for the product. Your operations manager can supply
you with the necessary information.
3. Access http://www.itrc.hp.com and search the technical knowledge databases to
determine if the problem you are experiencing has already been reported. The
type of documentation and resources you have access to depend on your level of
entitlement.
NOTE: The ITRC resource forums at http://www.itrc.hp.com offer peer-to-peer
support to solve problems and are free to users after registration.
If this is a new problem or if you need additional help, log your problem with the
HP Response Center, either on line through the support case manager at
http://www.itrc.hp.com, or by calling HP Support. If your warranty has expired
or if you do not have a valid support contract for your product, you can still obtain
support services for a fee, based on the amount of time and material required to
solve your problem.
4. If you are requested to supply any information pertaining to the problem, gather
the necessary information and submit it. The following sections describe some of
the information that you might be asked to submit.
Server Set Up Information
Include the following information about your HP-UX AAA Server implementation:
• Product number and version
• /opt/aaa/bin/radcheck <servername> output
• /var/opt/aaa/logs/logfile
• Level 4 debug information
• core file and gdb trace in case of a core dump
• Output of ps -ef radiusd in case of a memory leak
• CPU usage statistics
504 Reporting Problems