HP-UX AAA Server A.08.00.01 Administrator's Guide

Table 30-5 Common Authentication Failure Problems (continued)
TroubleshootingProblem
Invalid OTP Action Id. The OTP Action Id set through the bit
mask for user <user name> in realm <realm name> is zero.
Log MessageUnable to
authenticate
The valid OTP Action Id value is range from 1 to 127. Configure
the valid OTP Action Id.
Or
Invalid OTP Action Id. The OTP Action Id set through the bit
mask for user <user name> in realm <realm name> is negative.
The valid OTP Action Id value is range from 1 to 127. Configure
the valid OTP Action Id.
Or
Invalid OTP Action Id. The OTP Action Id set through the bit
mask for user <user name> in realm <realm name> is greater
than the maximum OTP Action Id value 127. The valid OTP
Action Id value is range from 1 to 127. Configure the valid OTP
Action Id.
An invalid OTP action is configured in the
request-ingress.grp file.
Cause
Check the configuration in the request-ingress.grp file. The
value for the OTP Action must be between 1 and 127. For more
Resolution
information on OTP authentication configuration, see “Advanced
OTP Authentication Configuration Concepts” (page 183).
The token for user <user name> in realm <realm name> is
not active. HP-UX AAA Server validates the OTP only for active
tokens. Verify the token status in the token repository.
Log MessageUnable to
authenticate
Or
The token with serial number <serialnumber> for user <user
name> in realm <realm name> is not active. The current token
status is <tokenstatus>. HP-UX AAA Server validates the OTP
only for active tokens. Verify the token status in the token
repository.
The token status of the user is in a state other than ACTIVE. OTP
authentication can happen only if the user's token status is
ACTIVE.
Cause
Use the Manage Users screen in the User Database
Administration Manager to change the user's token status to
Resolution
ACTIVE. For more information on this procedure, see “Modifying
User Credentials” (page 372). For more information on token
statuses, see “Valid Token Status Values” (page 378).
Troubleshooting the HP-UX AAA Server 491