HP-UX AAA Server A.08.00.01 Administrator's Guide

NOTE: The lsof tool is an open source tool and is not available by default on
HP-UX operating systems.
4. Verify the shared secret configured for rmi.config.secret in
/opt/aaa/remotecontrol/rmiserver.properties (located on the server
being managed) and
/opt/hpws/tomcat/webapps/aaa/WEB-INF/gui.properties (located at
the system running the Server Manager) are the same.
5. Check the following RMI log files for errors:
• /opt/aaa/remotecontrol/admin.log - If you cannot start or stop the
HP-UX AAA Server or reload the server configuration.
• /opt/aaa/remotecontrol/file.log - If you cannot load or save the
HP-UX AAA Server configuration.
• /opt/aaa/remotecontrol/maintenance.log - If you cannot view the
HP-UX AAA Server Status or the Server Logfile, Accounting, or Statistics
screens.
6. If the problem persists, report the problem to HP after collecting the information
listed in Chapter 32: “Reporting Problems” (page 504).
Troubleshooting the HP-UX AAA Server
This section describes how to troubleshoot problems with HP-UX AAA Server startup
and operation. The troubleshooting flowchart in Figure 30-1 leads you to one of the
following sections:
• “Troubleshooting HP-UX AAA Server Startup Problems” (page 468)
• “Troubleshooting an Unresponsive HP-UX AAA Server” (page 474)
• “Troubleshooting Access-Rejects from the HP-UX AAA Server” (page 485)
• “Troubleshooting Provisioning Errors” (page 497)
Troubleshooting HP-UX AAA Server Startup Problems
This section describes how to troubleshoot problems encountered while starting the
HP-UX AAA Server.
To troubleshoot HP-UX AAA Server startup problems, complete the following steps:
1. Search for the failure error messages in the HP-UX AAA Server logfile using the
Server Logfile screen in the Server Manager administration utility. For more
information on using the Server Logfile screen, see “Using Server Manager to
Retrieve Logfile Information” (page 138).
2. Compare the failure error messages and the command line errors to those listed
in Table 30-2, and perform the appropriate corrective actions.
468 Troubleshooting Procedures