HP-UX AAA Server A.08.00.01 Administrator's Guide

Table of Contents
29 Troubleshooting Overview.....................................................................................................455
AAA Environment Components......................................................................................455
HP-UX AAA Server Operation.........................................................................................456
Probable Causes for Failure..............................................................................................458
Configuration Problems..............................................................................................458
External Service Problems...........................................................................................458
Protocol Limitations....................................................................................................459
RADIUS Client and Supplicant Considerations.........................................................459
30 Troubleshooting Procedures...................................................................................................460
Troubleshooting Flowchart...............................................................................................460
Troubleshooting Flowchart Process............................................................................462
Troubleshooting the Server Manager Administration Utility..........................................463
Common Problems With the Server Manager............................................................464
Troubleshooting Server Manager Launch Problems.............................................466
Troubleshooting Remote Management Problems..................................................467
Troubleshooting the HP-UX AAA Server.........................................................................468
Troubleshooting HP-UX AAA Server Startup Problems............................................468
Common Problems with HP-UX AAA Server Startup..........................................469
Troubleshooting Bind Errors at HP-UX AAA Server Startup..........................473
Troubleshooting an Unresponsive HP-UX AAA Server.............................................474
Troubleshooting Common Configuration Problems.............................................475
Troubleshooting External Services.........................................................................478
Identifying External Service Failures using Logfile Error Messages...............479
Identifying Unrecorded External Datastore Failures.......................................483
Identifying Proxy Server Failures.....................................................................484
Identifying Unrecorded DHCP Failures...........................................................484
Troubleshooting Access-Rejects from the HP-UX AAA Server..................................485
Common Authentication Failure Problems...........................................................485
EAP Problems..............................................................................................................493
Troubleshooting Provisioning Errors..........................................................................497
Troubleshooting the HP-UX AAA Server Admin Utility...........................................497
31 Troubleshooting Resources.....................................................................................................500
HP-UX AAA Server Troubleshooting Utilities.................................................................500
The radcheck Utility: For Checking the Server Status..............................................500
The radpwtst Utility: For Testing Authentication....................................................501
The raddbginc Utility: For Setting Debug Output Levels........................................501
The radsignal Utility: For Rolling Over the Debug Output to New Files..............502
The HP-UX AAA Server Logfile and Debug File.............................................................502
The HP-UX AAA Server Logfile.................................................................................502
The HP-UX AAA Server Debug File...........................................................................502
Table of Contents 453