HP-UX AAA Server A.07.01 Administrator's Guide

Table 28-5 Common Authentication Failure Problems (continued)
TroubleshootingProblem
Configured hexadecimal string for user <user name> of realm
<realm name> has one or more non-hexadecimal characters.
Verify the configured hexadecimal string in the token repository.
Log MessageUnable to
authenticate
The configured hexadecimal shared secret has non-hexadecimal
characters.
Cause
Hexadecimal characters range from 0–9 and a-f. Check that the
hexadecimal shared secret does not contain any other characters.
Resolution
Invalid hexadecimal string. Configured hexadecimal string for
user <user name> of realm <realm name> is NULL. Verify
the configured hexadecimal string in the token repository.
Log MessageUnable to
authenticate
The shared secret is not configured.Cause
Check the tokens table in the SQL database to check that the
shared secret is configured for that user.
Resolution
Incoming OTP length for user <user name> in realm <realm
name> is less than the minimum OTP token length <number>.
The incoming OTP length must be <number>.
Log MessageUnable to
authenticate
The password entered by the user is less than the configured OTP
length.
Cause
Verify that the user has sent the correct OTP value.Resolution
EAP Problems
Compare the error messages recorded in the logfile to those in Table 28-6 and perform
the corresponding corrective actions.
360 Troubleshooting Procedures