HP-UX AAA Server A.07.01 Administrator's Guide

Troubleshooting Remote Management Problems
This section describes how to troubleshoot remote management problems. If you are
unable to use the Server Manager to administer an HP-UX AAA Server, complete the
following steps:
1. Verify that the version number of the HP-UX AAA Server is same as that of the
Server Manager administration utility.
2. Verify that the RMI object is running, by entering the following command:
# ps -efx | grep RMIServerManagement | grep -v grep
If the RMI object is running, following is a portion of the output that is displayed:
root 23965 1 0 14:46:47 pts/ta 0:00 /opt/java1.4/bin/IA64N/java
If the RMI service is not displayed, start the RMI object by entering the following
command:
# /opt/aaa/remotecontrol/rmistart.sh
3. Verify that port 2099 is in the LISTEN state and that it is used by the correct process,
by entering the following command:
# lsof -i :2099
Port 2099 must be in the LISTEN state and used by a Java process with the same
PID as the RMI service displayed in Step 2.
NOTE: The lsof tool is an open source tool and is not available by default on
HP-UX operating systems.
4. Verify the shared secret configured for rmi.config.secret in
/opt/aaa/remotecontrol/rmiserver.properties (located on the server
being managed) and
/opt/hpws/tomcat/webapps/aaa/WEB-INF/gui.properties (located at
the system running the Server Manager) are the same.
5. Check the following RMI log files for errors:
• /opt/aaa/remotecontrol/admin.log - If you cannot start or stop the
HP-UX AAA Server or reload the server configuration.
• /opt/aaa/remotecontrol/file.log - If you cannot load or save the
HP-UX AAA Server configuration.
• /opt/aaa/remotecontrol/maintenance.log - If you cannot view the
HP-UX AAA Server Status or the Server Logfile, Accounting, or Statistics
screens.
6. If the problem persists, report the problem to HP after collecting the information
listed in Chapter 30: “Reporting Problems” (page 368).
338 Troubleshooting Procedures