HP-UX AAA Server A.07.01 Administrator's Guide

Troubleshooting Server Manager Launch Problems
This section describes how to troubleshoot problems when you cannot launch the
Server Manager administration utility.
If you are unable to launch the Server Manager, complete the following steps:
1. Verify that you are using a supported browser. For a list of supported browsers,
see HP-UX AAA Server A.07.01 Release Notes at www.docs.hp.com in the Internet
and Security Solutions section.
2. Verify the port number specified in the URL. The default port number is 8081
(HTTP) or 8443 (HTTPS). This is configured in Tomcat’s /opt/hpws/tomcat/
conf/server.xml file. If secure communication (HTTPS) is used, ensure that
the SSL configuration matches that described in Using Secure Socket Layer (SSL)
for Secured Remote Server Manager Administration on page 48.
3. Verify that the user name and password provided in the browser matches the user
name and password configured in
/opt/hpws/tomcat/conf/tomcat-users.xml.
4. Verify that the Tomcat server is running by entering the following command:
# ps -efx | grep tomcat | grep -v grep
If Tomcat is running, following is a portion of the output that is displayed:
root 15408 1 Mar 29 ? 10:10 /opt/java1.4bin/IA64N/java
If the Tomcat server is not running, export the Java path and then use the Tomcat
startup script to start Tomcat, as follows:
# export JAVA_HOME=/opt/java1.4
# /opt/hpws/tomcat/bin/startup.sh
Verify that the Tomcat server is running after running the startup script.
If the Tomcat server is not running, check the Tomcat server logs, /opt/hpws/
tomcat/logs/catalina.out.
5. Use the lsof command to verify that the Tomcat port (usually 8081 for HTTP or
8443 for HTTPS) is in the LISTEN state and is used by the correct process. For
example:
# lsof -i :8081
The port must be in the LISTEN state used by a Java process with the same PID
as the Tomcat bootstrap process displayed in Step 4.
NOTE: The lsof tool is an open source tool and is not available by default on
HP-UX operating systems.
6. If the problem persists, report it to HP after collecting the information listed in
Chapter 30: “Reporting Problems” (page 368).
Troubleshooting the Server Manager Administration Utility 337