HP-UX AAA Server A.07.01 Administrator's Guide

Common Problems With the Server Manager
Table 28-1 lists the common problems that you can encounter while using the Server
Manager administration utility. Compare the problem you observe with those listed
in this table and perform the corresponding corrective actions.
Table 28-1 Common Problems with the Server Manager
SolutionCauseProblem
Server Manager cannot be
launched for the following
reasons:
Cannot launch the Server Manager 1. Use a supported browser. For
a list of supported browsers,
see HP-UX AAA Server A.07.01
Release Notes (T1428-90067).
• An unsupported browser is
used. 2. Specify the correct URL and
port number in the browser
address bar.
• Incorrect URL or port
number specified.
3. Verify that Tomcat is running.
• Tomcat is not running.
4. Verify that the correct Tomcat
username and password (as
• Incorrect Tomcat username
or password.
specified in /opt/hpws/
tomcat/conf/
tomcat-users.xml is
specified.
For more information, see
“Troubleshooting Server Manager
Launch Problems” (page 337).
Install JRE and enable JavaScript
for your browser. For more
The Java Runtime Environment
(JRE) is not installed for your
Cannot view the Server Manager
applets and icons
information, see your vendor’s
documentation.
browser. Or, JavaScript is not
enabled for your browser.
The RMI object is not running.Can launch the Server Manager,
but cannot start, stop, administer,
1. Verify that the RMI object is
running. If not, start the RMI
object.or view statistics of the HP-UX
AAA Server
2. Ensure that port 7790 is used
by the Java process.
3. Ensure that the shared secret
for rmi.config.secret is
the same on the HP-UX AAA
Server and the system running
the Server Manager.
4. Check the RMI log files in
/opt/aaa/remotecontrol/.
For more information, see
“Troubleshooting Remote
Management Problems” (page 338).
336 Troubleshooting Procedures