HP-UX AAA Server A.07.01 Administrator's Guide

Troubleshooting Flowchart Process
This section describes the troubleshooting process that you can follow to troubleshoot
and identify problems with the HP-UX AAA Server. Each step listed below maps to
the problem that is depicted in Figure 28-1.
1. Can launch Server Manager and view all applets and icons?
Launch the Server Manager administration and verify if all the applets and icons
can be viewed.
ResolutionProblem
See “Troubleshooting the Server Manager Administration Utility”
(page 335). If you are able to resolve the problem using the suggestions
listed in this section, but are facing other problems, proceed to step 2.
If you are not facing any other problems, end the troubleshooting
process.
If you are unable to resolve the problem using the suggestions listed in
this section, report it to HP after collecting all the information listed in
Chapter 30: “Reporting Problems” (page 368).
Unable to launch Server
Manager?
End the troubleshooting process. If you face a different problem, proceed
to step 2.
Able to launch Server
Manager?
2. Can start/administer HP-UX AAA Server from Server Manager?
Try to start and administer the HP-UX AAA Server from the Server Manager
administration utility.
ResolutionProblem
The problem may be with the HP-UX AAA Server startup or a remote
management issue. See “Troubleshooting Remote Management
Unable to start or
administer the Server
Manager? Problems” (page 338) or “Troubleshooting HP-UX AAA Server Startup
Problems” (page 339).
If you are able to resolve the problem using the suggestions listed in
this section, but are facing other problems, proceed to step 3.
If you are not facing any other problems, end the troubleshooting
process.
End the troubleshooting process. If you face a different problem, proceed
to step 3.
Able to start or
administer the Server
Manager?
334 Troubleshooting Procedures