HP-UX AAA Server A.07.01 Administrator's Guide

Table of Contents
27 Troubleshooting Overview.....................................................................................................327
AAA Environment Components......................................................................................327
HP-UX AAA Server Operation.........................................................................................328
Probable Causes for Failure..............................................................................................330
Configuration Problems..............................................................................................330
External Service Problems...........................................................................................330
Protocol Limitations....................................................................................................331
RADIUS Client and Supplicant Considerations.........................................................331
28 Troubleshooting Procedures...................................................................................................332
Troubleshooting Flowchart...............................................................................................332
Troubleshooting Flowchart Process............................................................................334
Troubleshooting the Server Manager Administration Utility..........................................335
Common Problems With the Server Manager............................................................336
Troubleshooting Server Manager Launch Problems.............................................337
Troubleshooting Remote Management Problems..................................................338
Troubleshooting the HP-UX AAA Server.........................................................................339
Troubleshooting HP-UX AAA Server Startup Problems............................................339
Common Problems with HP-UX AAA Server Startup..........................................339
Troubleshooting Bind Errors at HP-UX AAA Server Startup..........................342
Troubleshooting an Unresponsive HP-UX AAA Server.............................................343
Troubleshooting Common Configuration Problems.............................................344
Troubleshooting External Services.........................................................................346
Identifying External Service Failures using Logfile Error Messages...............347
Identifying Unrecorded External Datastore Failures.......................................351
Identifying Proxy Server Failures.....................................................................351
Identifying Unrecorded DHCP Failures...........................................................352
Troubleshooting Access-Rejects from the HP-UX AAA Server..................................352
Common Authentication Failure Problems...........................................................352
EAP Problems..............................................................................................................360
Troubleshooting Provisioning Errors..........................................................................363
29 Troubleshooting Resources.....................................................................................................364
HP-UX AAA Server Troubleshooting Utilities.................................................................364
The radcheck Utility: For Checking the Server Status..............................................364
The radpwtst Utility: For Testing Authentication....................................................365
The raddbginc Utility: For Setting Debug Output Levels........................................365
The radsignal Utility: For Rolling Over the Debug Output to New Files..............365
The HP-UX AAA Server Logfile and Debug File.............................................................366
The HP-UX AAA Server Logfile.................................................................................366
The HP-UX AAA Server Debug File...........................................................................366
Table of Contents 325