Important Information: WEBES v5.6 and WEBES v5.6 Update 1 product coverage - Edition 1.1
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NOTE: More details on how to use the Remote Support Software Manager, see the HP Remote
Support Software Manager Configuration, Usage and Troubleshooting Guide for Insight Remote
Support Advanced at http://docs.hp.com/en/netsys.html#Remote%20Support%20Pack.
NOTE: See the WEBES 5.6 Installation, Configuration, and Usage Guide at
http://h18023.www1.hp.com/support/svctools/webes/index.html for more details.
OSEM to WEBES migration
See the A.05.30 HP Insight Remote Support Advanced with WEBES 5.6 CMS Configuration and
Usage Guide at http://docs.hp.com/en/netsys.html#Remote%20Support%20Pack for the OSEM use
scenarios and the related migration steps.
Known Issues
WEB-Based Enterprise Services v5.6 not transmitting events to HP
WEBES v5.6 Update 1 fixes an issue with WEBES v5.6 where if your managed system does not
have the State/Province and Postal code filled in as part of the location information, then events will
not be sent to HP and no warning is given.
HP strongly recommends updating to WEBES v5.6 Update 1 to address this issue.
WEB-Based Enterprise Services v5.6 Update 1 installation failing
WEBES v5.6 Update 1 is the currently recommended version for HP Insight Remote Support
Advanced A.05.30 and requires the installation of WEBES v5.6 as a prerequisite. If you have not
previously manually upgraded to WEBES v5.6, then the automatic upgrade to WEBES v5.6 Update
1 will fail, triggering a weekly failure notification until the manual WEBES v5.6 upgrade has been
completed.
Issues fixed with this release
WEBES v5.6 Update 1 is a patch release for WEBES v5.6 to address the following:
Resolution to out of memory errors when WEBES gets large list of systems from HP Systems
Insight Manager (HP SIM)
Secondary contact information from HP SIM is now transmitted to HP
Resolution to issues seen when passing EVA collection information to HP
Correction to notification blocking when a single notification fails
WBEM subscriptions no longer hanging when waiting for a WBEM end point to respond