Important Information: WEBES v5.6 and WEBES v5.6 Update 1 product coverage - Edition 1.1

3
This is because if WEBES detects OSEM as being installed, it automatically disables all SNMP
event detection in WEBES. Some SNMP device coverage is only available in WEBES, since OSEM
is no longer being updated with new product support since WEBES is the single analysis strategy
for HP from now on.
IMPORTANT: Please make sure that you read this document carefully before attempting to
upgrade to Web-Based Enterprise Services (WEBES) v5.6 and WEBES v5.6 Update 1,
otherwise you may experience difficulties including loss of configuration information. HP
recommends that you should migrate Open Service Event Manager (OSEM) at the same time.
NOTE: WEBES v5.6 Update 1 requires the installation of WEBES v5.6 as a prerequisite.
Web-Based Enterprise Services (WEBES) v5.6
and WEBES v5.6 Update 1
WEBES performs real-time service event filtering and analysis through product specific rule sets.
These rule sets are updated regularly as improvements become available. We recommend that you
take advantage of these improvements by configuring the Remote Support Software Manager to
these rules sets and application updates.
However, WEBES v5.6 will only be made available as a manual software component update to
existing Insight Remote Support Advanced installations through the Remote Support Software
Manager (RSSWM), regardless of the automation level you configured.
This manual step is required because WEBES v5.6 utilizes a new database component that will
enable this WEBES release and all future versions to be more scalable and give better
performance. This database migration requires System Administration rights that are unavailable
as an automated RSSWM software update because of Microsoft Windows security requirements.
WEBES v5.6 Update 1 is the currently recommended version for Insight Remote Support Advanced
A.05.30 software and requires the installation of WEBES v5.6 as a prerequisite. If you have not
previously manually upgraded to WEBES v5.6, then the automatic upgrade to WEBES v5.6 Update
1 will fail, triggering a weekly failure notification until the manual WEBES v5.6 upgrade has been
completed.
The following products cannot be supported unless you have updated to WEBES v5.6 Update 1
including the OSEM upgrade:
Additional HP Insight Management WBEM Providers and HP Insight Management Agents
support
The following additional versions are now supported:
 HP ProLiant server support
○ HP SNMP Agents for Red Hat Enterprise Linux v8.3
○ HP SNMP Agents for SUSE Linux Enterprise Server v8.3
○ HP Insight Management WBEM Providers for Windows Servers v2.3.2
○ HP Insight Management Agents for Windows Server 2003/2008 v8.3
○ HP Insight Management WBEM Providers for Windows Server 2003/2008 v2.4
○ HP Insight Management WBEM Providers for Red Hat Enterprise Linux v2.3
○ HP Insight Management WBEM Providers for SUSE Linux Enterprise Server v2.3
○ HP ProLiant Insight Management Agents for Solaris 10 v5.1