Important Information: WEBES v5.6 and WEBES v5.6 Update 1 product coverage - Edition 1.1

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Revision history

Table 1 Revisions

Date

Edition

Revision

September, 2009

1.0

Initial Release

December, 2009

1.1

Updated to include Web-Based Enterprise Services (WEBES) v5.6 Update 1

support information

About this document

IMPORTANT: This document is targeted at existing users of the Insight Remote Support

Advanced software and can be ignored by new users. Please make sure that you read this

document carefully, otherwise you may experience some increased difficulty in configuring the

capabilities and greatly extended installation time and complexity.

Introduction

This document is targeted at existing Insight Remote Support Advanced customers considering

upgrading to Web-Based Enterprise Services (WEBES) v5.6 and v5.6 Update 1. This upgrade is

recommended for customers who need monitoring for devices supported with these two WEBES

releases. All other existing customers are recommended to migrate with the introduction of HP

Insight Remote Support Advanced A.05.40, scheduled for January 2010.

New customers can install HP Insight Remote Support Advanced A.05.30 from Software Depot and

if you require monitoring for devices supported by WEBES v5.6 Update 1, this is available via the

Remote Support Software Manager.

This document also includes the instructions needed to migrate Open Service Event Manager

(OSEM) monitoring capabilities to both WEBES v5.6 and WEBES v5.6 Update 1. Both of these

steps enable new product support introduced with these two WEBES releases, which will not be

available when running the OSEM and WEBES analysis engines in parallel.