Important Information: WEBES v5.6 and WEBES v5.6 Update 1 product coverage - Edition 1.1

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HP Insight Remote Support Advanced

Important Information: WEBES v5.6 and WEBES v5.6

Update 1

Contents

Contents ............................................................................................................................................................... 1

Revision history .................................................................................................................................................... 2

About this document ............................................................................................................................................. 2

Introduction ........................................................................................................................................................... 2

Web-Based Enterprise Services (WEBES) v5.6 and WEBES v5.6 Update 1 ...................................................... 3

HP Installation Advisor .................................................................................................................................... 5

Improved scalability by single Central Management Server ........................................................................... 6

WEBES manual installation when upgrading to v5.6 or above ....................................................................... 6

OSEM to WEBES migration ............................................................................................................................ 7

Known Issues .................................................................................................................................................. 7

Reference number: 5900-0394

Published: December, 2009 - A.05.30 - Edition 1.1

Summary of content (7 pages)

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HP Insight Remote Support Advanced Important Information: WEBES v5.6 and WEBES v5.6 Update 1 Contents Contents ............................................................................................................................................................... 1 Revision history .................................................................................................................................................... 2 About this document ..................................................
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Legal notices Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor’s standard commercial license. The information contained herein is subject to change without notice.
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This is because if WEBES detects OSEM as being installed, it automatically disables all SNMP event detection in WEBES. Some SNMP device coverage is only available in WEBES, since OSEM is no longer being updated with new product support since WEBES is the single analysis strategy for HP from now on. IMPORTANT: Please make sure that you read this document carefully before attempting to upgrade to Web-Based Enterprise Services (WEBES) v5.6 and WEBES v5.
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IMPORTANT: HP Insight Management WBEM Providers for Windows v2.4 combines support for all HP ProLiant server families. HP Insight Management WBEM Providers are available for download from http://h18013.www1.hp.com/products/servers/management/wbem/providerdownloads.html. NOTE: HP recommends installing the HP ProLiant Solaris Support Bundle v8.21 or higher rather than installing the HP ProLiant Insight Management Agents for Solaris 10 v5.
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 SUSE LINUX Enterprise Server 11 IMPORTANT: SUSE Linux Enterprise Server 11 operating system requires HP Insight Management WBEM Providers installed and enabled. HP strongly recommends installing the HP Integrity Essentials Foundation Pack rather than installing the WBEM Provider alone as it contains additional recommended component updates. For more details, visit http://h20341.www2.hp.com/integrity/w1/en/os/linux-on-integrity-certification-matrix-novellsuse.html.
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○ Tools to verify the setup of monitored Windows end-point devices (excluding the Central Management Server itself) ○ Post installation and configuration troubleshooting tools that run from the Central Management Server to monitored end-points including data collection Please see the ReadMe file for more details. HP strongly recommends that you use these tools to verify that your installation is operating correctly.
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NOTE: More details on how to use the Remote Support Software Manager, see the HP Remote Support Software Manager Configuration, Usage and Troubleshooting Guide for Insight Remote Support Advanced at http://docs.hp.com/en/netsys.html#Remote%20Support%20Pack. NOTE: See the WEBES 5.6 Installation, Configuration, and Usage Guide at http://h18023.www1.hp.com/support/svctools/webes/index.html for more details. OSEM to WEBES migration See the A.05.30 HP Insight Remote Support Advanced with WEBES 5.