Important Information: WEBES v5.6 and WEBES v5.6 Update 1 product coverage - Edition 1.0

NOTE: More details on how to use the Remote Support Software Manager, see the HP Remote

Support Software Manager Configuration, Usage and Troubleshooting Guide for Insight Remote

Support Standard at http://docs.hp.com/en/netsys.html#Insight%20Remote%20Support.

NOTE: See the WEBES 5.6 Installation, Configuration, and Usage Guide at

http://h18023.www1.hp.com/support/svctools/webes/index.html for more details.

Known Issues

WEB-Based Enterprise Services v5.6 not transmitting events to HP

WEBES v5.6 Update 1 fixes an issue with WEBES v5.6 where if your managed system does not

have the State/Province and Postal code filled in as part of the location information, then events will

not be sent to HP and no warning is given.

HP strongly recommends updating to WEBES v5.6 Update 1 to address this issue.

WEB-Based Enterprise Services v5.6 Update 1 installation failing

WEBES v5.6 Update 1 is the currently recommended version for Insight Remote Support Standard

A.05.30 and requires the installation of WEBES v5.6 as a prerequisite. If you have not previously

manually upgraded to WEBES v5.6, then the automatic upgrade to WEBES v5.6 Update 1 will fail,

triggering a weekly failure notification until the manual WEBES v5.6 upgrade has been completed.

Known issue with the HP Software Update Manager

For customers who use the integrated HP Software Update Manager (SUM) capabilities to push

software to end-point devices, may wish to delay the installation of WEBES v5.6 Update 1 until the

release of HP Insight Remote Support Standard A.05.40, scheduled for January 2010. This is

because of a known issue with this functionality when A.05.30 is installed.

Issues fixed with this release

WEBES v5.6 Update 1 is a patch release for WEBES v5.6 to address the following:

 Resolution to issues seen when passing EVA collection information to HP

 Correction to notification blocking when a single notification fails

 WBEM subscriptions no longer hanging when waiting for a WBEM end point to respond