VERITAS Volume Manager 3.5 User's Guide - VERITAS Enterprise Administrator (June 2002)

Chapter 7, Troubleshooting 157

General Troubleshooting

Client/Server Problems

User is not authorized to connect to the server.

This error can occur for the following reasons:

◆ The user name is incorrect.

◆ The password is incorrect.

◆ The user does not have an account on the machine.

◆ The password and group ﬁles or NIS tables do not contain entries for the user.

◆ The user is not listed in the vrtsadm group entry.

❖ Enter the user name and password again. If the same error appears, ask the

administrator of the machine to make sure that your user name is included in the

vrtsadm group entry and your user name and password are entered correctly in the

appropriate password and group ﬁles or NIS tables.

There is no such server.

The speciﬁed host machine does not exist or is not in the Domain Name System (DNS).

❖ Check the machine name and enter the machine name again.

Unable to connect to the server.

The VEA system may not be running on the machine to be administered.

❖ Make sure the server is running and the client and server are properly conﬁgured. If

necessary, restart the VEA system.

Possible client/server versions mismatch.

The VEA client and server versions may be incompatible.

❖ Check the client and server versions using the following commands:

# vea -V

# vxsvc -V

If necessary, upgrade the client or server.

Server connection lost.

The VEA service has been stopped.