Installing and Administering OSI Transport Services

24 Chapter 1

HP OTS/9000 Resources

Contacting Your HP Representative

• Try to determine the general area within the software where you

think the problem exists. Refer to the appropriate reference manual

and follow the guidelines on gathering information for that product.

• Document your interim, or “workaround,” solution. The cause of the

problem can sometimes be found by comparing the circumstances in

which it occurs with the circumstances in which it does not occur.

• Create copies of any Internet or OTS/9000 link trace ﬁles that were

active when the problem occurred for your HP representative to

further analyze.

• In the event of a system failure, a full memory dump must be

taken. Use the HP-UX utility savecore to save a core dump. Send the

output to your HP representative.